Using SmarterMail


Logging in to SmarterMail

You will need to obtain the link to your SmarterMail server's web site from your Administrator or Domain Administrator. If you are the site administrator, this was sent you at the time you first set the services up. That information can be resent at your request.
SmarterMail Login

To login to SmarterMail, type in your full email address and Password on the login screen. You will be presented with the welcome page and a view of all folders in your mailbox. The full email address (not an alias) must be used to log into the corresponding mailbox.

"Remember Me" checkbox – By checking this box SmarterMail encrypts your login and password, then you can close the browser window and not have to re–log in when you return. This function works as long as you do not "log out" of SmarterMail prior to closing your browser window. Note: You will need cookies enabled on your browser for this feature to work.

A standard User is able to view all email folders (inbox, sent, and Custom) for their designated account.

Only users with admin permissions (usually the owner of a domain) can add/remove users and change domain settings.


Composing a Message

There are several ways to begin composing a new message in SmarterMail. The most common method is to click on New Message in the sidebar. The only fields that are absolutely required to send an email are the “To” address and the e–mail Subject.

Action Buttons

Send – Sends you message out to recipients
Save as Draft – Saves the message in its current state to the Drafts folder. If you do not have a Drafts folder, one will be created the first time you choose this option. You will then be able to go back to your Drafts folder and continue composing this email until you are ready to send.
Spell Check – A tool that will help identify spelling errors in your email. Note that you can choose the dictionary to use from the My Settings page.
Add Files – Click on this button to add attachments to your email. Be mindful that some email services pose restrictions in the size of attachments they can receive.
Remove All Files – Removes all attachments from the current email. This button will only appear if you have added attachments to the email.
Cancel – Cancels the new message and returns you to where you came from.

Message Envelope Items

To – Enter a recipient's email address, or click on the "To:" link to select a recipient from your contact list. Separate multiple contacts with a semicolon (;)
Cc – The Cc field should contain recipients that should receive "carbon copies" of the message, but are not the primary intended recipients of the message.
Bcc – Bcc, or “Blind Carbon Copy” – represents people who should receive copies of the email, but nobody else should know they received it.
Subject – Enter the primary subject of the message
Attachments – If you have added any attachments to the message, they appear below the subject line for your reference.

Compose Area

Depending on your browser and your configuration settings, you may see an HTML editor or a text–only editor. Enter the content of your email in the box.


Reading a Message

The Read Message page in SmarterMail allows you to view the contents of an email message and perform various actions with the message. To read a message, click on it from the list of messages in a folder.
Along the top, there are several buttons, like Reply, Reply All, Forward, etc. Each of these buttons are actions that can be performed on the message you are currently viewing. Below that, you will see the header of the email. This contains information about the email message like the sender, subject, and the date the message was sent. Lower still, and you'll find the body of the message. Each of these sections will be explained below.

Action Buttons

Prev / Next – Allows quick navigation between messages. These buttons may or may not appear depending on where you are in your list of messages.
Reply – Opens up the compose page that lets you respond to the sender of this message. In addition, the text of this message will be filled in to the new message as well.
Reply All – Operates similarly to the Reply button, but it also adds any email addresses in the To or CC fields to the response as well.
Forward – Takes you to the compose page and allow you to forward this message to someone else. The method that this email is put into the response can be customized by several settings in the My Settings page.
Mark as Spam – Moves this message to the Junk E–Mail folder and adds it to the list of Spam messages that are processed for statistical filtering. The more spam messages you identify using "Mark as Spam," the better the filter will get over time. This button will not appear while viewing the Junk E–Mail folder.
Unmark as Spam – Adds the message to an approved email list, adds the sender to your trusted sender list, and moves the message to the Inbox. This button only appears in the Junk E–Mail folder.
Delete – Deletes a message from your mailbox. After deleting it, the next message in your folder will show up instead. Note that there are several methods of deleting a message in SmarterMail. Please refer to the My Settings topic for more information.
Print – Prints the contents of the email without all of the extra navigation controls on the page.
Back – Takes you back to the folder you were in prior to reading the message.

Email Header

From – Email address from which the message says it was sent
Date – Time and date when the message was sent
To – The email address(es) of the primary recipients of the message
Subject – The subject of the message
Attachments – If any attachments are included in the email, they will show up as links here. Be very careful when opening attachments in emails. Ensure that you know the sender and do not open any attachments you are not expecting.
HTML link – Displays the message in HTML format, which allows for colors and fonts
Plain Text link – Displays the message in plain text, which only allows text content with no special formatting or graphics
Header link – Displays the header of the message, which indicates the path the email took to get to your email account, along with several other pieces of information
Raw Content link – Displays the content of the email exactly as the server received it. This is helpful if you cannot view the message in any other display mode.

Email Body

This section shows the content of the message. The default method of viewing messages is HTML, but it can be changed from the My Settings page.

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